Crisis lines & In person crisis services

COVID-19: Continuing to use methods other than face to face sessions to provide mental health services to children, youth and their families. Crisis and Support Line remains open 24/7. A mobile crisis intervention service providing immediate telephone counselling and, if necessary, on-site crisis intervention in the home, school, or other community location. Counsellors have access to psychiatric and psychologist consultation.Crisis staff are able to go out to a crisis situation after information is collected over the phone and an on-site intervention is assessed as appropriate. For safety reasons, Crisis services will not go into violent situations where there is risk of client or staff harm. These situations require police involvement. If appropriate, intervention can occur after the violence has de-escalated in order to prevent an intensification of the crisis.Services include: Crisis counselling, family support, referrals to resources, advocacy, community information, workshops (see Coping With Stress in the Family), access to psychiatric consultation, and crisis bed.